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In order to select the correct clothing size, we recommend you take the following measurements using a soft tape measure.
1. BUST: Place the measuring tape under the arm and measure the fullest part of your bust keeping the tape straight and taut.
2. WAIST: Measure the narrowest part of your natural waistline.
3. HIPS: Stand with feet together. The hip should be measured around its fullest part. The measuring tape should brush across both hipbones.
4. SHOULDER WIDTH: From the edge of your shoulder socket measure all the way over the same point on the other shoulder along the back.
5. SLEEVE LENGTH: Measure from your shoulder socket to your wrist arm bent.
Once you made an order, a confirmation mail will be sent to you. Check your mailbox and you can Contact Us for any additional information.
If you notice any technical problem, you can Contact Us and we will provide for you a shopping assistant. Until an order is concluded, items added to your Bag remain available on the website and can therefore be purchased by other customers. If this should happen before you complete your order, the item might be not available anymore.
You can cancel your order anytime before shipping. But once an order has been confirmed and held for shipment, it is processed automatically and cannot be canceled.
The package can be returned as indicated in our Shipping & Returns Policy.
Unfortunately you cannot add a new item to an order already purchased. Each order is processed automatically and once it has been confirmed, it is not possible to modify the details. To purchase additional items, you must place a new order.
You can modify the size of an item only if the order is not held to shipment yet.
You can check the status of your order at any time on the Follow your order page.
Promotional Codes allow you to enjoy exclusive initiatives and promotions. If you are signed up for our newsletter, you will receive regular Promotional Codes for all active promotions. You can enter it on the promotional code section during the Checkout. If the code doesn’t work, check the date and validity, as well as which items and categories the newsletter received says are covered by the promotion.
AFYLA gives you the opportunity to pre-order a selection of products before their launching day, if they are sold out, or any articles for which a pre-order is possible on the website. Your order will be shipped when ready. You’ll be charged only when the product is ready and shipped. Once your order will be shipped, we will send you an email with the tracking number of the package and all the products details.
Please follow these four steps:
1. Contact us: Our team of advisors will assist you on the return by offering a complete service or pick up by the courier company's. They will also provide the documents needed by email. Contact us by choosing the subject “Returns”. You can also email or call us.
2. Complete the questions in the form: You will receive a “Return form” with questions on it. You should complete them and include the form in the packaging.
3. Prepare the packaging: Including the return form completed and with the documents requested by our advisors team.
4. Give the package to the courier: We will contact the courier to schedule a pickup and shipment of your return or We can hand you the courier’s contact to arrange a pick up that will suit you better. Or You can drop the package off at Our carrier shipping location. All returns shipped using the prepaid shipping label is complimentary.
Yes, you can exchange or return an item gifted only within 15 days from receiving the order. You make sure that the item is in the same condition as sent, with its invoice, labeling and packaging. Then, you can Contact Us to complete the return process.
You may exchange the items purchased from https://www.afylaworld.com/faq within 15 days of receipt of your purchase. AFYLA will cover the shipping costs to our warehouse and you main free of charge.
You can check the status of your order at any time on the Follow your return page.
Once the parcel arrives at our warehouse, it will be checked by our quality control team. After approval AFYLA will refund the amount paid to the card which you made the payment, This process may take up to 15 days. Read more in our Shipping & Returns Policy.
The returned item should be in the same condition as sent by AFYLA. Please make sure to keep all the labelings, the packaging and everything sent with it until you are completely sure that you won’t return it.
We are glad you have decided to keep your purchase. If the return is already shipped, please Contact Us to provide with required help. If not, there is no need to contact us.
Unfortunately no, we use a return form for each order. So if you want to return items from the different orders, you need to fill out multiple return forms.
If you want to track your return, you can use the tracking number received by mail. Once we receive the returned item, we will inform you and keep you updated during the process of examination and when refunded.
Dont worry, just Contact Us and we will provide you with the help needed
You can Contact Us and we will provide you with the help needed.
Yes, we have a shopping assistant service. You can Contact Us and we will happily assist you.
We have a “Try before you buy “ service in Paris only. You can book an appointment so we can deliver an item to your house with our assistant and you can try it even before the purchase.
Unfortunately, for other countries this service is not available yet. But we do offer free returns and refunds.
Unfortunately no, we are completely digital.
You can consult our Find your size page with measurements table in cm and inches for each type of garment, including different country sizes and a guide showing you how to take measurements.
We are partners with FedEx Worldwide express. And we offer free shipping.
If you want to choose your own shipping method, please Contact Us.
You can track your order via the FedEx Worldwide express website.
You can Contact Us and will provide you with the help required.
yes, Contact Us so we can assist you with help you require.
The full transaction value will be charged to your credit card after we have verified your card details, received credit authorization, confirmed availability and prepared your order for shipping.
It must be a technical problem. Please Contact Us so we can refund you immediately.
Credit Card: Visa, MasterCard.
PayPal: Shop easily online without having to enter your credit card details on the website.
Your account will be charged once the order is completed.
The prices of products are expressed in U.S. dollars inclusive of taxes and duties for Europe, U.S., Morocco and UAE. Our delivery costs are flat and there are no extra costs at delivery.
For other parts of the world, the prices of products are expressed in U.S. dollars inclusive of taxes, but all applicable duties shall be borne by the customer. Unfortunately We cannot estimate how much duties You will pay but your local customs should be able to estimate the price.
You can create an account by clicking on the login icon on the header of our website. Once you entered your information, your account will be automatically created.
You can Contact Us, and we will delete it for you. We remind you that your account hold all your information, order history and whatever you save to your wishlist. By deleting your account, all of these information will be destroyed.
The password you enter for your account is registered in our database in an encrypted form. Even AFYLA team, won’t be able to access to your account and will never know your password.
If our website does not recognize your email address or password, verify the data you entered. If you forgot your password, click the "Forgot your password?" link on the Login page and follow the procedure to change it. For further assistance, Contact Us, we will be happy to assist you.
Make sure that you are subscribed to our newsletter. In order to do that, go to the profile section of your account, and verify if the box “Unsubscribe to our newsletter” is not checked.
If it is the case, then please Contact Us and we will immediately verify the problem and add you to the Newsletter.
To subscribe to our newsletter, you can enter your mail in the “JOIN OUR COMMUNITY” pop up, or you can enter your mail in the “Newsletter” section in the footer of each page.
You can unsubscribe to our newsletter. In order to do that, go to the profile section of your account, and check the “Unsubscribe to our newsletter” box.
If you don’t have an account, Contact Us and we will unsubscribe you.